Terms and Conditions

By using this site, you are accepting these Terms & Conditions.

Please read these Terms & Conditions before placing an order.

In these Terms & Conditions

“We” and “us” means Fabricators Mate Pty Ltd.

“You” means the person placing an order.

“The contract is agreed” – by completing and submitting an electronic order, you are making an offer to purchase products which, if accepted by us, will result in a binding contract. An acceptance email from us confirms that the contract is formed.

By using the website to consume content or buy products online, you confirm that you are at least 18 years old, and are consenting to these terms and conditions and to our Privacy Policy

Copyright

This website and all content contained within it is protected by copyright and no portion of it may be used without express written permission from Fabricators Mate Pty Ltd.

Ordering

By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. Please note that products will not be sent until we have authorisation from your payment card issuer. We will not be liable if there is a delay, and we will not accept your order if payment is not authorised.

After you have placed your order:

You will receive an email to acknowledge your order. It will confirm which products you have ordered, but it may not constitute an acceptance of your order. You may be directed to a third-party site to complete your order.

We do not have to accept your order, and for example, we will not accept your order if:

  • We do not have the products in stock.
  • Your payment is not authorised.
  • There is an error on our website regarding the price or other details of the products.

We reserve the right to refuse any order.

Returns and Claims

We are not required to provide a refund or replacement if you change your mind.
but you can choose a refund or exchange if an item has a major fault.  This is when the item:

  • Has a fault that would have stopped someone from buying the item if they had known about it.
  • Is unsafe.
  • Is significantly different from the sample or description.
  • Doesn’t do what we said it would and can’t be easily fixed.

Alternatively, you can keep the item and we will compensate you for the drop in value.
If the problem is not major, we will repair the item within a reasonable time.  If it is not repaired in a reasonable time you can choose a refund or replacement.

You will be required to provide your proof of purchase – e.g. your invoice / receipt.

Upon delivery of the goods, you must inspect the goods. Any claim for faulty or defective goods must be received within 7 days from the date of delivery of the goods

If you fail to notify us that the goods are not in accordance with these terms and conditions, then to the extent permitted by law the goods will be deemed to have been accepted by you in accordance with these terms and conditions.

If you believe the goods are faulty, you must immediately contact us direct via our online “Contact Us” page or by using this sales@fabricatorsmate.com.au email address.  We will require a detailed description of the fault, accompanying photographs and your proof of purchase.  Fabricator’s Mate Pty Ltd will then make an assessment and if deemed a major fault will work with you to make the necessary arrangements for the goods to be returned.  Fabricator’s Mate Pty Ltd will issue a “Goods Return Form”, this form will be made available to you once the problem is confirmed has a major fault, this form must be returned with the goods.

The returned goods will be inspected and if deemed to be faulty a replacement will be sent to you or a refund of costs minus delivery charge.

Pricing and Payment

Prices throughout the website are quoted in AU. dollars, and payment can only be accepted in AU Dollars. Packing and delivery costs, will be added to the total price of your purchase.

While we make every effort to ensure that the products shown on our website are currently available at the price shown, we cannot guarantee that this will always be the case. If products you have ordered are unavailable, you will be notified as soon as possible.

The price you pay is the price of the products shown at the time you place your order, even if the price of the product has since changed.

Your payment card will be debited for your order at the time the order is placed. By submitting an online order with Fabricators Mate Pty Ltd, you expressly agree not to request a ‘charge back’ of any fees or payments for said orders, and that no dispute with Fabricators Mate Pty Ltd will be raised with or adjudicated by the credit card company. Rather, you agree to contact Fabricators Mate Pty Ltd directly to resolve the issue or obtain a refund pursuant to the product warranty.

Where an offer mentions that an item is reduced in price, e.g. half-price, the discount will be calculated at checkout before any postage or packaging charges are applied.

Delivery Information

Please see individual product sales pages for information about delivery and shipping charges.

We will email you as soon as your order has been shipped and will advise of the shipping method at that time.

Any times given for delivery of goods are approximate and for guidance only. Although we make every effort to keep to delivery times, we specifically exclude all liability for loss or damage occasioned by delays in delivery.

We are not responsible for any loss or damage to the goods in transit caused by any event of any kind.

Retention and Title of Risk

Title and ownership of goods delivered will only transfer to you when you have paid in full all amounts owing by you to us.

Until such time as property in the goods passes to you, you shall hold the goods as bailee for us, and shall when requested by us hold any proceeds from the sale or disposal of property to which the goods are attached up to the amount owed to us in a separate account for which separate records are kept

Risk in the goods passes to you immediately upon the first to occur of:

  • delivery to you;
  • the goods being in your custody; or
  • the goods being within your direction or control including while in transit to you if you have arranged the transportation.

Warranty

We provide you with a 12 month warranty in relation to all goods purchased from us on the terms stated below.

Where we agree that you are entitled to claim under this warranty, our liability is limited to (at our discretion), replacing the goods, repairing or arranging for a third party to repair the goods, or refunding the price you paid for the goods.

We accept no responsibility for loss or damage to you, financial or otherwise, arising from a delay in the time taken for us to replace or repair any goods covered by this warranty.

Any warranty shall become void in a situation where:

  • The goods have not been properly maintained;
  • Installation of the goods has not been carried out in accordance with assembly instructions;
  • The goods continue to be used after any fault or defect would reasonably have become known to you;
  • The defect or fault occurred from reasonable wear and tear, any accident or act of God;
  • The defect or fault occurred as a result of circumstances beyond the control of either you or us;
  • Maintenance or alteration is made to the goods without our knowledge and written consent.

We accept no responsibility for loss or damage to you, financial or otherwise, arising from a delay in the time taken for us to replace or repair any goods covered by this warranty

Changes to Terms & Conditions for buying products online

We reserve the right to change these Terms & Conditions for buying products online from time to time. If this happens, we will post the new Terms & Conditions for buying products online on the website.

These Terms & Conditions are governed by Australian Consumer Laws.

If any part of these Terms & Conditions for buying products online is found to be invalid by law, the rest of them remain valid and enforceable.